Terms & Conditions


COMPANY DETAILS
     We are Mussa Tampers and we create beautiful custom handcrafted espresso tampers and various other coffee accessories. Our company is in Didymoteicho, Greece and  is registered under the number (GEMI): 143904821000 at the Greek General Commercial Registry.


Kriezi 6,Didymoteicho
P.C 68300
Thrace, Greece
Tel.: +00306973055752/ 00306982070624
E-mail: mussatampers@gmail.com
 
TERMS AND CONDITIONS
     Please read the terms and conditions carefully before using this Website. 
By using and shopping on our Website, you agree to accept the terms and conditions described below. As the terms and conditions may be updated from time to time (for example to reflect changes in technology, our business model, our system's capabilities or relevant laws and regulatory requirements), we recommend that you check this page regularly to take notice of any changes we may have made in the terms and conditions.
 

RETURNS POLICY

     You can arrange a return shipment yourself through any postal courier within 14 days. In this case you will be responsible for the full cost of returning the parcel and the products will be your responsibility until they reach our warehouse. Please make sure to fill out the Return Form in the bottom of the Delivery Note enclosed with your order and enclose the Return Form with your products in order to process your refund correctly.

Returns address:
Kriezi 6, P.C 68300, Didymoteicho,Greece
 
OUR GUARANTEE
    We guarantee a full refund or replacement of all defective products at no additional cost to you. In case of incorrect usage,you will be burdened with the cost of repairs and shipment to our facilities.

ORDERING
     The online store is open 24 hours a day, except if due to maintenance work.
Please note that we only accept orders from private consumers, and you are not allowed to place orders for or on behalf of a business.
Your national legal guarantee of conformity for goods applies to this purchase.
We may decline an offer or cancel a purchase in any of the following situations, without being liable for any damages or costs. We will notify you by email in advance of any such action, to try and resolve the issue and will return any applicable payments made to us without deduction:
·         Your payment information is incorrect or not verifiable, or you are not approved in the credit evaluation;
·         There was an unintentional error on the Website; e.g. a payment error etc.;
·         We have reason to believe you are a minor under the age of 18;
·         we could not deliver to the address provided by you.
By placing an order on our Website, you are making an offer to us to purchase the products you have selected on these terms and conditions. We may or may not accept your offer at our discretion. We can only accept offers that are made through our website. We cannot accept offers made by letters or fax.
The contract between you and us will be effective from the time that the order confirmation is sent. If you made an error when placing your order, please contact us and we will be happy to assist you. However, please always make sure to review your offer before placing it. Before submitting, you have the possibility yourself to edit any information you have entered, such as the delivery or billing address or change or delete items in your shopping bag.

PAYMENT METHODS
Our e-shop offers the following payment methods for your order:

Payment through Paypal: Please follow the specific instructions found in our website.

Cash on delivery: Applies only in Greece.
 

PRICES & VAT
    All prices on products, delivery charges and other services include value added tax (VAT).
The delivery charge is added per order. We will always inform you of the total price, including all taxes, VAT and other costs such as fees and possible delivery costs, before you place your order.
The prices displayed on the Website are those that apply at the time of purchase. The prices may be subject to change without notice, but changes will not affect orders which we have accepted.

TRACK YOUR ORDER AND VIEW HISTORY
     When you have an account at MUSSA TAMPERS website, you can track your orders by visiting "My Account" and clicking "My orders". There you can view your past orders and the status of your current order. If you don’t have an account, please contact us and we will do our best to inform you about your order status.
 
AVAILABILITY & OFFER VALIDITY
    Each product is unique, as it is custom and handmade. After you place your order, you will be informed about the exact day of shipping. This can be varied from one to two weeks depending on the orders that are in progress.

COPYRIGHT & TRADEMARKS
     All contents included on the Website, such as, but not limited to, design, text, graphics, logos, video and audio clips, images, button icons and the compilation thereof, software compilations, source coding and software, are the property of Mussatampers Company. The contents are protected by Greek and international copyright laws. The contents of the Website may only be copied for your own private use. Any other use of the information and material on the Website, such as reproduction, modification, distribution, transmission, republication, display or performance is strictly prohibited. You may therefore not - besides your own private use - copy, display, download, distribute, alter, modify, reproduce, republish or rephrase information, text, documents or other material from the Website. Brand names, product names, logos and titles that appear on the Website are trademarks or trade names and are property of Mussatampers company. Any reproduction of such trademarks or trade names constitutes an infringement of the owner’s rights and is strictly prohibited, unless it is for your own private use.
 

OUR RIGHT TO VARY THESE TERMS AND CONDITIONS

    We reserve the right to revise and amend these terms and conditions from time to time. Your order will be subject to the policies and terms and conditions in force at the time when you order products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you). If we change these policies or these terms and conditions after you have placed your offer, but before we send you the order confirmation, we will notify you of this. If you do not inform us that you can accept these new policies or these terms and conditions within seven working days, we will cancel your offer and notify you by e-mail


APPLICABLE LAW
     Without limiting your rights as a consumer under the laws of your country, these terms and conditions as well as all disputes or claims arising hereof and of using or shopping on the Website shall be governed by the laws of Greece.